Terms and Conditions

SuccessPilot.ai is operated by REACTIVE DIGITAL MEDIA LTD, a UK private limited company with company number 13878572. Our registered office is Leytonstone House, 3 Hanbury Drive, Leytonstone, London, England, E11 1GA. Our VAT registration number is GB423727011. References to “SuccessPilot”, “we”, “us” and “our” mean this company. “You” means the person or organisation using our services.

For customer support, complaints, cancellation or refund enquiries, email support@successpilot.ai. For privacy enquiries, email privacy@successpilot.ai. For business enquiries, email enquiries@successpilot.ai. You may also write to our registered office.

These terms cover our website, account tools, learning materials, research, planning and AI coaching services. Please read the terms made available when you create an account or place an order. A paid contract is formed only when we accept your order and send confirmation identifying your plan, charge and billing period. Looking at a pricing page or using a demonstration does not create a paid subscription.

Your order confirmation and the plan description presented before purchase form part of your agreement. Any additional billing, refund or acceptable-use terms must be made available before you agree to them. They cannot remove rights provided by law. If an inconsistency affects a consumer, we will not use it to reduce a more favourable specific promise made at purchase.

This review draft is not yet effective. Paid checkout is not currently active. Subscription provisions below describe the proposed paid service and do not authorise a charge or imply that payment, cancellation or refund tools are already available.

You must be at least 18 years old to create an account or purchase a membership. If you act for an organisation, you must have authority to bind it. Nothing in these terms converts a consumer purchase into a business purchase merely because you hope to earn money from a future project.

Provide accurate account and payment information and keep it up to date. Keep your sign-in details secure and tell us promptly if you suspect unauthorised access. Do not share an account to evade the plan you purchased. You are not automatically responsible for activity caused by our security failures or for unauthorised charges that the law protects you against.

SuccessPilot helps you explore ideas, assess potential demand, prepare a project brief, develop an offer, learn how to build a first version with independent tools, and plan launch and growth activities. Coaching and research may use AI and third-party information. We provide the service and features described for your plan; we do not undertake to build or operate your business for you.

Free newsletters or public learning material are separate from paid membership. Signing up for free material does not create a payment obligation. Newsletter marketing choices are separate from account and service communications.

A feature shown in a mockup, example or labelled preview is not a purchased entitlement unless it is included in the plan description agreed at checkout. We will not substitute this qualification for accurately describing the service we sell.

Base44 is a separate company. SuccessPilot is not affiliated with Base44. Any account, subscription, hosting, domain, advertising or other service you buy from Base44 or another provider is governed by that provider’s terms and may involve additional costs. SuccessPilot membership does not include those costs unless we expressly say otherwise before purchase.

You decide whether to use an external service and should check its pricing, suitability and terms. We do not control its availability, policies or output. This does not excuse us from responsibility for our own service, representations or obligations to you.

Where we recommend something through a paid affiliate relationship or receive another material benefit, we will disclose that relationship where relevant to the recommendation.

AI responses and research can be incomplete, inaccurate, outdated or unsuitable for your circumstances. Market figures, competitor examples and opportunity assessments are information to investigate, not guarantees of demand, income, profitability or commercial success. Verify important facts, sources and generated instructions before relying on them or sharing them with others.

Our guidance is educational and informational, not personalised legal, financial, investment, tax or medical advice. Obtain advice from an appropriately qualified professional where needed. Do not use AI output as the sole basis for a high-stakes decision.

Your results depend on factors including execution, time, skills, resources, audience and market conditions. Examples and concept mockups are illustrative unless clearly identified as verified real outcomes. These limitations do not remove our duty to deliver the service as described or your statutory remedies if it is faulty or misrepresented.

Use the service lawfully and respect other people’s rights. You are responsible for checking that you are entitled to supply your content and for the legality of a product you choose to build. Do not upload confidential third-party information or sensitive personal data without a lawful basis and appropriate permission.

Legitimate criticism, reporting problems and good-faith discussion are not prohibited. We assess the context and seriousness of suspected misuse rather than treating every disputed output or complaint as a breach.

• Do not use the service for fraud, impersonation, unlawful discrimination, threats, exploitation or other illegal activity.
• Do not infringe intellectual property, violate privacy, distribute malware or send unsolicited spam.
• Do not access another person’s account or attempt to bypass authentication, security safeguards or disclosed usage limits.
• Do not use bots, bulk requests or other automation in a way that disrupts the service or evades the plan you purchased.
• Do not resell access to the service without permission. This does not prevent lawful commercial use of your own project or output.

As between you and us, you retain any rights you already hold in your ideas, project briefs, uploads and other content. You grant us a non-exclusive licence to host, copy, process and transmit that content only as reasonably necessary to provide, secure and support the service you request, including using service providers for those purposes. This is not permission to sell your private project content or use it in public marketing without your separate permission.

The licence lasts only as needed for those purposes, including lawful retention and backups. Personal-data processing, provider use and deletion must be explained in the Privacy Policy before launch. These terms do not provide marketing consent or make an unverified promise about an AI provider’s training practices.

To the extent that we hold transferable rights in output generated specifically for you, we permit you to use it for your own personal or commercial projects. AI output may not qualify for intellectual-property protection, may resemble output supplied to others, and may include third-party material. We do not promise exclusivity, ownership of rights that do not exist, or a blanket guarantee against infringement. Check relevant rights and provider conditions before publishing or commercialising output.

Our branding, software and original learning materials belong to us or our licensors. Subject to these terms, you may use the service and the included materials for their intended purpose while you have access. You may use generated project instructions to build your project; do not reproduce our course or platform for resale as a competing service.

Nothing here restricts rights that the law gives you, including applicable quotation, criticism, accessibility or other permitted uses. Third-party names and marks belong to their respective owners.

Before a paid order is accepted, we will show the plan’s included features, full charge, currency, billing interval, renewal terms and any applicable taxes or compulsory charges. Prices are in US dollars unless stated otherwise. Your bank or payment provider may apply currency-conversion charges that we do not control.

The proposed launch prices are Starter: US$9.97 monthly or US$18 every three months; Pro: US$19.97 monthly or US$36 every three months. US$6 and US$12 are monthly equivalents of the three-month plans, not amounts charged each month. There is no annual launch plan. The price and total you expressly agree to at checkout determine your payment obligation.

A subscription renews at its disclosed interval until cancelled. We will obtain your express agreement to recurring billing and send confirmation of your purchase. Any usage allowances, failed-payment rules or plan-change charges must be disclosed; these terms do not create undisclosed limits, a free trial or a right to debit an arbitrary amount.

Launch pricing is intended for subscriptions started before the new-customer price increase on 1 January 2027. If you remain continuously subscribed to your launch plan, we will honour its agreed launch price. The new-customer price increase does not itself raise an existing eligible subscriber’s price. After cancellation, a new subscription is offered at the prices then available.

Treatment of plan switches, billing-interval changes and failed-payment grace periods must be explained before purchase in the final Subscription and Billing Terms. We will not treat a payment-processing error caused by us as a deliberate cancellation or use an undisclosed technicality to defeat the price-lock promise.

Any other proposed material change must be communicated clearly and fairly, with reasonable advance notice where required and an opportunity to cancel before it takes effect. We will not retrospectively change charges already agreed for a paid period.

You may cancel future renewal at any time without a cancellation fee. For the paid launch, we intend to provide a visible one-click cancellation action in your account and immediate confirmation. If that action is unavailable or fails, contact support@successpilot.ai. We will not require a telephone call, a sales conversation or completion of a retention process to cancel.

Cancellation ordinarily stops the next and subsequent renewals, with access continuing to the end of the period already paid for. A refund, serious breach or another lawful termination may affect the access end date. If you send a valid cancellation before renewal but we process it late, we will correct a resulting improper renewal charge.

Cancelling renewal is different from requesting a refund, unsubscribing from marketing or deleting an account. Before live billing, we will make these choices and their effects clear. You may exercise applicable statutory cancellation rights by a clear statement; you do not have to use a particular account button or form.

For the paid launch, we offer a full refund of your initial subscription payment if you request it within 14 days of that payment. This applies to Starter and Pro, whether you choose monthly billing or a three-month payment. There is no requirement to complete lessons, demonstrate failure or meet a usage threshold. Contact support@successpilot.ai with enough information to identify your account and payment; never send a full card number.

The voluntary guarantee does not apply to later renewal payments. That restriction does not affect rights concerning statutory cooling-off, faulty or misdescribed services, unauthorised or incorrect charges, or any other remedy required by applicable law. Any law requiring a longer or different refund right takes priority.

UK consumers generally have a 14-day statutory cancellation period for distance service contracts, subject to the relevant legal rules. Digital-content rules can differ. Before purchase, we must provide the applicable cancellation information, any model form required by law, and any lawful request for immediate performance. These terms do not themselves obtain that request or waive a right because you log in or use the service. The final Refund Policy will explain the process and access after refund.

Where applicable, services must be performed with reasonable care and skill and digital content or services must meet statutory standards, including being as described. Available remedies may include repeat performance, repair, replacement, price reduction or refund, depending on the law and the circumstances.

We aim to keep the service available but cannot promise uninterrupted access or that every error will be prevented. Maintenance, security work, network issues and third-party outages may affect availability. We will take reasonable steps to address problems and communicate significant interruptions when practical.

We may make reasonable changes to improve or secure the service or meet legal requirements. If a change materially reduces the paid service you agreed to, we will explain it and provide the cancellation and refund remedies required by law. We will not rely on a general change clause to remove the main benefit of a paid plan without appropriate notice and remedy.

We may restrict or suspend access where reasonably necessary to investigate a credible security risk, prevent unlawful use, comply with a legal obligation or respond to a serious or repeated breach. Our response should be proportionate. Where practical and lawful, we will explain the reason and allow you to resolve a remediable breach before terminating access. Urgent risks may require immediate action.

You may challenge a restriction by contacting support@successpilot.ai. We will consider relevant information and correct mistakes. A suspected breach does not automatically forfeit every refund right. Any decision about payments or refunds must be fair and comply with applicable law.

If we permanently withdraw a paid service without your breach, we will give reasonable notice when possible and refund the unused prepaid portion, together with any further remedy required by law. Account closure and retention of personal data are separate matters that must be addressed through the privacy process.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or consumer right that cannot lawfully be excluded or limited. We do not disclaim the obligation to supply the service as described or with the standard of care required by law.

If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. Loss is foreseeable if it was an obvious consequence or was reasonably contemplated when the contract was made. We are not responsible for loss that is not caused by our breach or fault. Mandatory local protections, including applicable Australian and New Zealand consumer guarantees, remain unaffected.

If you purchase for business purposes, we do not promise commercial success or accept responsibility for speculative lost revenue, profit, savings or opportunities arising from your business decisions. This is not an exclusion of responsibility for our fraud, negligence where it cannot be excluded, or failure to provide the contracted service. Any limitation applies only to the extent fair and lawful in the circumstances.

You should take reasonable steps to avoid unnecessary loss, but nothing here imposes a blanket duty to reimburse us for all claims or transfers our own wrongdoing to you.

We are responsible for explaining how personal information is used through a separate Privacy Policy. That policy must be available before launch and must describe the actual processing, service providers, rights and retention. Agreement to these terms is not consent to advertising cookies or marketing emails.

We may send communications reasonably needed to operate your account and fulfil our agreement, such as security alerts and payment confirmations. Optional marketing choices must remain separate. Unsubscribing from a newsletter does not cancel a paid subscription, and cancelling a subscription does not automatically withdraw an independent newsletter choice.

Please contact support@successpilot.ai with a description of the problem and the outcome you are seeking. We will consider your complaint fairly and explain the next steps. You can also write to our registered office. We do not require a complaint to us before you may exercise statutory rights or contact a regulator or court.

If a dispute cannot be resolved, we will provide any information about alternative dispute resolution required by applicable law, including whether we are willing or obliged to use a relevant scheme. These terms do not claim membership of an unverified dispute-resolution scheme or require binding arbitration.

These terms are governed by the law of England and Wales. If you are a consumer, this choice does not deprive you of mandatory protections under the law that applies in your country or region of residence. Relevant local cancellation, refund, privacy and consumer-guarantee rights take priority where they cannot be excluded.

Consumers may bring proceedings in courts available to them under applicable law, including their home courts where the law provides that right. We do not require consumers in Scotland, Northern Ireland, Ireland or other countries to litigate exclusively in England. For non-consumer business disputes, the courts of England and Wales have jurisdiction, subject to any overriding mandatory law.

We will identify the version and effective date of terms made available for agreement. Material changes affecting an existing paid agreement will be notified in advance where required, with a fair opportunity to cancel before they take effect. Simply publishing revised wording does not retrospectively change a completed payment or remove an accrued right.

If a provision is unenforceable, the remaining provisions continue only so far as they can fairly operate without it. A delay in enforcing a right does not waive it. If we transfer the service or contract, we will protect your rights, explain a material change and provide any cancellation option required by law. Nothing in these terms restricts statutory rights you have against us or an independent provider.